Shipping policy

Shipping Policy

Thanks for choosing DR MOTO LTD for your online parts, accessories and riding gear.

Free Shipping on Orders Over $199

Free standard shipping is available on eligible New Zealand orders over $199.

Free shipping excludes tyres, bulky or oversized items, dangerous goods, motorcycles, ATVs, other vehicles and all international orders. These items attract separate freight charges, even when your order exceeds $199.

Add your items to the cart and enter your delivery address to view the applicable freight charge before completing your order. For international orders, an additional overweight or oversized surcharge may apply.

Order Processing and Delivery

Dispatch and delivery depend on product availability, supplier processing, your location and courier or transport arrangements. Some items may need to be sourced from suppliers or multiple locations to fulfil your order.

Factory Direct items are dispatched directly from our supplier. Other items may be dispatched from stock held in-store.

Motorcycles, ATVs and other vehicles require separate freight arrangements. Please contact us to discuss transport options.

If your order is urgent or required by a particular date, please contact us before ordering so we can confirm availability and delivery options.

Split Shipments and Tracking

Orders may be split into multiple consignments to allow items to be dispatched from different locations or make delivery easier. This may occur without prior notice. Tracking information will be provided for each consignment where available.

Tyres and Bulky Items

Tyres are classified as bulky items and are excluded from free shipping. Freight charges also apply to other heavy, bulky or oversized products. The applicable New Zealand freight charge will be shown in your cart or at checkout once your delivery address is entered.

Dangerous Goods

Dangerous goods require special handling and attract separate freight charges. These may include certain lead-acid batteries, lithium batteries and vehicles containing lithium batteries, such as electric bikes.

Delivery options may be restricted depending on the product and destination. If you are unsure which shipping option applies, please contact us before placing your order.

Delivery Instructions and Authority to Leave

If you select a no-signature shipping option or give authority to leave, you authorise the courier to leave your parcel unattended at your delivery address. Please ensure there is a suitable, secure place for delivery.

We will pass on delivery instructions where possible, but cannot guarantee that the courier will follow every request. If your parcel is missing, delayed or damaged, please contact us promptly so we can investigate with the delivery provider and arrange an appropriate resolution.

Indent and Specially Procured Items

Indent orders and items specially procured for you cannot be cancelled or returned for a change of mind once the order has been placed.

This does not affect your rights under the Consumer Guarantees Act 1993 where goods are faulty, unfit for purpose or otherwise fail to meet applicable consumer guarantees. Any repair, replacement or refund will be handled in accordance with those rights.

International Orders

International orders are excluded from free shipping.

International freight is calculated using your delivery address and the items in your order. An additional surcharge may apply if the packed shipment exceeds the weight or size covered by the checkout rate. If this applies, we will contact you to confirm the additional cost before dispatch.

International deliveries are subject to carrier availability and customs clearance. Any import duties, taxes or customs charges imposed by the destination country are the customer's responsibility.

Delivery Issues and Consumer Rights

If you have concerns about your delivery, or your order arrives damaged, please contact us so we can follow up with the delivery provider.

Nothing in this shipping policy limits or excludes your rights under the Consumer Guarantees Act 1993 or other applicable consumer protection laws.

Unsure about freight, availability or delivery arrangements? Please call or email DR MOTO before placing your order.